FAQ's

General Questions

Subscriber Questions

Publisher Questions


General Questions

Q: How does Intellicue work?
A: Intellicue is an Internet-based messaging service that enables community leaders to easily and inexpensively stay connected with their members. Its uses are as varied as the communities it serves. For examples and more information, visit our Discover pages.

Q: Does Intellicue support “narrowcasting”?
A: Yes. Intellicue is a very flexible messaging platform that allows publishers to “narrowcast” (as compared to “broadcast”) content to a very specific set of users. The publisher creates a channel on which they will send their messages, and subscribers who are interested in receiving those messages then subscribe to that channel and designate how they would like to receive those messages (via email, phone or text message).

Q: How much does an account cost?
A: All accounts are free.

Q: Can I send myself messages and/or reminders?
A: Yes. Every account comes with a private, personal channel that you can use to send yourself reminder messages.

Q: Will my personally identifiable information ever be sold to another company?
A: No. We do not sell or rent your personal information to anyone. For full information about how we protect your privacy, please see our easy to read Privacy Policy pages.

Q: Where can I use Intellicue?
A: Intellicue is currently available only in the United States, but may be available in other countries soon. If you are interested in using Intellicue in other countries or with other languages, please contact us and let us know.

Q: What cell phone carriers/networks does Intellicue support for text (SMS) messaging.
A: Intellicue supports all major US carriers. This represents approximately 99% of all US cell phones. See the list below for the networks that we support:

Airadigm Alltel Arch AT&T (GSM AT&T (TDMA Boost Mobile Cellular South Cincinnati Bell Cingular (GSM) Cingular (TDMA) Conestoga Wireless Cricket (Leap Wireless) Dobson Hickory Tech Iowa Wireless

MCI Metro PCS Metrocall Midwest Wireless Nextel NPI Wireless Pagenet Qwest Skytel Sprint Suncom T-Mobile United States Cellular Corp Verizon Weblink Wireless

Q: I received a call from Intellicue that I did not request. How do I prevent all future calls from reaching my phone from Intellicue?
A: Intellicue is a 100% “opt-in” system and is designed to prevent unrequested calls from reaching your phone. We have redundant safeguards in place to ensure the protection of your phone privacy, including mandatory confirmation of every phone number, email address, and text (SMS) number prior to sending any messages to that device. However, as a final measure, we have implemented a Do Not Call list. If your phone number is on this list, no automated phone calls will be placed to your phone by Intellicue. NOTE: This list is not associated with the National Do Not Call list (www.donotcall.gov).

Q: I don't remember my password. What should I do?
A: Press the "Reset Password" link on the home page. You will be prompted for your userid and email address. When submitted successfully, a new random password will be generated and sent to the email address you provided. You then login using this new password, and use the “Change Password” functionality to select a password of your choosing. If you do not share access to your computer with others, you may also use the “Remember Me” functionality on the login screen to automatically log you in when you visit Intellicue again.

Q: I entered the wrong name while registering for my account. Can I correct this?
A: Yes. To update your name and any other account information, please login to your account and select the “Edit Profile” link.

Subscriber Questions

Q: How much does it cost to subscribe to a channel and receive messages?
A: It’s absolutely free to subscribe to and receive unlimited messages via email from as many channels as you like. If receiving messages on your phone as either a phone call or text message is more convenient, you may choose to do so for a small fee per message. Text messages cost as little as $.05 per message and phone calls are as low as $.15 per minute. All minutes/credits are valid for one year from the date of purchase, and may be used on any channel. Standard cell phone and text message fees apply.

Q: I don't have a credit card. Are there any other payment options for getting messages delivered to my phone?
A: Not currently. We plan to accept PayPal in the near future when PayPal completes their implementation for recurring billing.

Q: Will anyone using the Intellicue website ever see my contact information?
A: The choice is yours. When you subscribe to a channel, you have the option to allow the channel publisher to see the contact information (email addresses and phone numbers) that you use to receive messages from that channel. If you select “Yes”, the publisher will be able to see these. If you select “No”, the publisher will only see your Login ID. No matter which option you select, no one ever has access to any of your financial information.

Q: I not receiving any email messages from Intellicue or the channels that I have subscribed to. Why is this?
A: It is possible that your mail provider is mistaking our emails for spam. Please add “@intellicue.com” to your list of safe senders in your email software.

Q: I am not receiving calls on my phone from the channels I have subscribed to. What should I do?
A: If you are not receiving calls from Intellicue, here are a list of things to verify:

1. That you entered your phone number correctly.
2. That your phone number has been validated properly.
3. Finally, if you think that all of the above items are correct, you can contact Intellicue to see if your phone number is on our DNC list and have it removed. Please use our contact us page to send an email to our support team.

Q: I would like to hear the message again that I received on my telephone. How do I do this?
A: Visit the channel details page of the channel that sent you the message. There you will find a history of all messages sent to this channel, including a link to review each message again. As a shortcut, you may also find a link to this message on your dashboard in the “Messages” section.

Publisher Questions

Q: How do I create a channel?
A: Once you create an account, you may create a channel by clicking on the “Create Channel” link on the left side of the dashboard page. Give your channel a name, a brief description, and upload a thumbnail image. You can even assign delegates to help you send out messages for the channel on your behalf.

Q: How much does it cost to set up a channel and publish/send messages?
A: Setting up a channel is absolutely free. It is also always free to send as many messages as you like.

Q: If my subscribers want to receive my messages as text messages or phone calls, can I pay for the messages rather than have them pay for them?
A: Not currently, although we may support that business model in the near future, as well. If you are interested in having this ability, please contact us and let us know.

Q: As a publisher sending messages to my channel, do I have to manage the contact information for my community members?
A: No. Unlike other messaging systems, Intellicue puts the power of managing contact information in the hands of each and every subscriber. This eliminates the need for the publisher to create and continuously update large contact lists. Additionally, it keeps your channel’s contact information as fresh as possible, helping ensure maximum delivery of the messages that you send.

Q: Can I schedule messages to be sent out at a later time?
A: Yes. Messages posted to a channel can be either scheduled to be sent immediately or in the future. Additionally, every account comes with a personal calendar that can be used to send yourself personalized reminders at a future date and time.

Q: Can I set up recurring messages?
A: Absolutely. It is easy to set up multiple delivery dates/times for a single message, including multiple times on the same day, as well as events that recur daily, monthly, or yearly.

Q: When I post a message to a channel, how long does it take to deliver the message to all of my subscribers?
A: Intellicue can send thousands of email and text messages in seconds, and thousands of phone calls in a matter of minutes. And no matter how many people eventually subscribe to your channel, our platform can scale to meet the demands. However, actual delivery times may vary due to circumstances beyond our control. For more information on the reliability of our system, please visit our Technology page. If you know that you will be using Intellicue to reach a large number of users and need very quick delivery times, please contact us and let us know. We will work with you to help you achieve your goals.

Q: Can I see if a message that I sent was successfully delivered to each subscriber?
A: Yes. Intellicue provides real-time progress analysis for messages that you send. Once you post a message, you may monitor your subscriber list for real-time updates of who the message has been delivered to.

Q: What happens if no one answers the phone when a message is sent?
A: We will automatically try to resend the message again. If message delivery fails 3 consecutive times, you will be able to see that delivery to that specific phone number failed.

Q: What happens if the answering machine picks up?
A: We will leave the message on the answering machine and mark the message as delivered.